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  • [ Getting Started ] How to register as a Service Provider on GotBolted?

    To register as a Service Provider:

    1] Our Service Provider registration panel is the same as the Seller registration panel.

    2] Register yourself at www.gotbolted.com or by clicking here and activate your account.

    3] When you register as a dealer or distributor, a customer account is automatically created for you with the same login credentials that you registered with for your seller account.

    4] Select Yes on the Do you also Provide Services section ?

    5] Select the type of Services you provide and upload the relevant documents

    6] Be sure to mention your average charges per work Hours and your Inspection charges
    Lower charges will obviously draw customer attention to you. But that is not the only thing customers consider, they also consider the feedback received by you, the number of projects you have completed, the background of your operations etc. So be judicious in establishing your pricing policy but do not be too high or too low either. Work with numbers that you are comfortable with or risks you can safely take.

    7] You also need a Service Tax number to register as a Service Provider

    8] Services can be engaged by any of the two methods. The first method is that you will be listed on our service portal here. In this case the customer requiring the service will visit the section where you will be listed along with other service providers. The service providers will be listed based on the Nearest-Point engine. If the customer clicks on Ask for Service you will receive an intimation by email and it will also appear on your Seller panel under Service Tickets. You will be able to communicate with the customer, ascertain his exact needs and quote accordingly from your panel itself. The instructions, if you get lost, will be available to you on the Seller panel.

    9] The second method is wherein you can visit the classifieds section, where customers will be posting their requirement and you will be able to express your interest in servicing their request. 

    10] In this section you will need to buy Credits which will be deducted when you feel the customers requirements match something that you will like to take up.

    11] When a customer requests for a service by paying the site visit charges, you as a provider will be intimated. It is your responsibility to then assess the customers requirements - arrive at a Bill-of-Material ( BOM ) and the Labour charges involved - update your panel - wait for a payment confirmation from us from customer side - provide the service to the best of your ability.

    12] Once a service is successfully provided, GotBolted will settle your payment within a stipulated period.  

    13] Service Invoice details can be filled by you. When the customer closes the project with final payment receipt then the invoice will be sent to him automatically.

    To know about what features are available for you as a seller visit here


  • [ Order Management and Shipping ] Do I need to courier my products?

    Our NPOS or Nearest-Point-of-Sale engine, details of which can be found here, ensures that 99% of your orders can be hand-delivered.

    Incase you are unable to deliver the product to the customers location by hand or incase the customers location is beyond your delivery circle then you may courier it. Courier charges are to be borne by the Seller.

    Pls ensure adequate packaging to ensure that the products integrity is maintained as it reaches the customer. Pls also call the customer to confirm receipt and ensure that everything is upto his or her satisfaction. 


  • [ Listing and Catalog ] Who decides the prices of the products I sell online?

    GotBolted takes the sole responsibility of setting the price online based on the competitive pricing, best value for customers, marketing and promotion considerations and other factors which will be solely GotBolteds responsibility. As a Seller you will not have any role to play in price determination.


    Pricing consists of two parts, 

    1] The Market price which is the price the customer pays to buy the product and 

    2] The Settlement Price which is the amount dispatched to you upon successful completion of the sale.

    Our system is intertwined into a robust lifelong cashback loop. Under this cashback system, whether it is the End-customer (B2C) or B2B customer ( dealer / distributor ) will have to pay the market price upfront. The lower rate will comeback to him or her as cashback.

    As cashback accumulates, the B2C or B2B customer can use his cashback amount for further purchases or can immediately have it credited to his attached bank account on his Wallet Page. The bank details need to be filled only once. See the screenshot of the image below. The cashback happens in two modes, Purchaser Cashback and Referral Cashback. To know more about how the cashback system work, visit our cashback blog here ( Purchaser Cashback ) and here ( Referral Cashback ).





    Any user, whether a End-Customer or Bulk-Customer can send the link of the lowest price of the product available anywhere in the market and we will try to Price-Match it.







  • [ Pricing and Payments ] What are the fees charged?

    Once an order is successfully delivered, the following deductions are made from the order item value:

    • Commission fee: A percentage of the order item value vary based on vertical/sub-category 

    • Shipping fee (calculated on the basis of the product weight and shipping location)

    • Collection fee: 2.5% of [GotBolted Selling Price + Shipping Charge to Buyer] or Rs. 20, whichever is higher

    • Fixed fee: A slab wise Fixed fee. This vary based on Vertical and Order item value

    • Service tax (applicable on all of the above components)


  • [ Pricing and Payments ] What is fees for Seller & Service Provider?

    Product Sales

    We do not have a fixed model for the fees charged per sale. We work a lucid, vibrant and dynamic cashback model. While this model ensures that buyers get maximum benefit for more number of purchases, a fixed commission policy will not be applicable in this case. Not only that, we fix the price for all products that our sold on the platform. Which means all sellers of the products sell the product at the same price no matter what. 


    Refer to the Purchaser Cashback blog to understand the net commission or fees per sale to GotBolted here. We are also the only ones to offer 10% interest on the amount held in customer wallet.


    Services

    For services we charge a fixed 10% of the finalised project cost as operational & marketing fees. This fees is payable only when the project is finalised and execution phase is imminent. You will be able to connect with the customer only upon successful payment of the amount. If you want to reach out to customers who have put up classified ads, you will need to use purchase credits to do so.
    Purchase credits are used only in this model and nowhere else. You may use your cashback amount to purchase credits which can be encashed to contact customers.


  • [ Listings and Catalog ] What is listing?

    Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.


    Refer to this link to register if not already done so and start listing your products for sale.


  • [ Listing and Catalog ] How many products do I need to start selling?

    You are required to have a minimum of 10 listings to start selling on gotbolted.com


    Refer to this link to register if not already done so and start listing your products for sale.


  • [ Listings and Catalog ] How do I list my products on GotBolted?

    We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you will be asked to include product details such as size, model, color, etc.


    If it is a new category of products pls send us a catalog or details on support@gotbolted.com. Our backend team will assist you in listing the products quickly and bringing them online for sale.


    Refer to this link to register if not already done so and start listing your products for sale.


  • [ Listings and Catalog ] Can I get help for development of catalog (product images, description, etc)?

    Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.

    We will provide all possible support to ensures business growth and prosperity. Reach out to us on support@gotbolted.com or call us on +91-8277 000 777


  • [ Listings and Catalog ] How does a catalog partner help me?

    Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.


    Contact us for help on this. Email us on support@gotbolted.com


  • [ Listings and Catalog ] Will I get charged for listing my products on GotBolted?

    No. Listing of products on GotBolted.com is absolutely free. GotBolted does not charge anything to you for listing your catalogue online. You only pay a small variable amount for what you sell.


  • [ Order Management and Shipping ] Who takes care of the delivery of my products?

    You as a seller are responsible to deliver your products as per your delivery Service Level Agreement and in a form and functionality that does not display any damages whatsoever. It is your prerogative to deliver the products by hand or use a partnered courier agent of your choosing.

    If you have any trouble in doing so pls call us on +91 - 8277 000 777 or email us on support@gotbolted.com


  • [ Order Management and Shipping ] How do I manage my orders on GotBolted?

    Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and dispatch within the time frame provided by you mentioned in your Service Level Agreement or SLA.



  • [ Order Management and Shipping ] Does GotBolted provide packaging material?

    We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.


  • [ Returns and Seller Protection ] What protection does GotBolted have in case of lost / damaged goods and fraudulent customer claims?

    GotBolted has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer is at fault, you will receive due compensation.


  • [ Returns and Seller Protection ] Would I get a compensation if the customer has returned a damaged product?

    Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.


  • [ Returns and Seller Protection ] Would I get a compensation if the customer has replaced the original product with a different item?

    Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.


  • [ Returns and Seller Protection ] Would I get a compensation if the goods are lost or damaged during transit?

    No. You are responsible for quick and safe delivery of your product to the customer. GotBolted will not be liable to any claims which arise out of seller negligence.