FAQ

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How to place an Order?

I missed the delivery of my order today so what can I do now?

How quickly can I get my order delivered?

Can I accept the package after checking the contents inside it?

My order is delayed. What should I do?

Will the delivery be re-attempted if I’m not able to collect my order the first time?

Can I change the delivery time for my order?

Can I prepone or postpone the date of delivery?

I found the package open and the product seal broken. What should I do?

What should I do if a service centre denied my request to repair the product?

Will I receive a call before GotBolted attempts to deliver package at my place?

I have a complaint about the courier guy who came to deliver my order.

Why am I not able to track my order?

What should I do if my order is approved but not yet dispatched for a long time?

I havent received the invoice for my order.

How do I know my order has been confirmed?

What is Cash on Delivery?

What cards can I save on GotBolted?

How many cards can I save on GotBolted?

Can I use Credit/Debit card or Netbanking to pay on GotBolted through my mobile?

How do I pay using a credit or debit card?

Can I use Gift Cards or GotBolted Wallet with Cash on Delivery payment option?

Can I pay with any Credit card?

Can I use any Debit card to pay?

What is the amount I can shop for with Cash on Delivery payment option?

I typed an incorrect card number by mistake when adding my card. How do I correct it?

How can I delete my saved card?

Can I delete my saved cards?

How many cards can I save on GotBolted?

What cards can I save on GotBolted?

How can I pay with a saved card?

How can I save my card(s) on GotBolted?

What is the Save Card feature?

What all card information does GotBolted store?

I have a query about the EMI charge. What should I do?

How is my EMI debited?

Is it safe to use my credit or debit card on GotBolted?

Can I use Cash on Delivery (CoD) payment option for every product I buy on GotBolted?

What steps does GotBolted take to prevent card fraud?

How can I add a card label to my saved card?

What is a ‘card label’?

I had opted to save my card at the time of payment but my card was not saved. Why?

Is it safe to save my cards on GotBolted?

What are the interest rates for the Credit card EMI plans?

Can I use a saved card to make an EMI payment?

How can I order for large quantities of the product as part of a corporate order?

How do I pay for my Cash-on-Delivery order if I choose self pick-up?

If I have a saved card on GotBolted, will I be able to use a new card for my next payment?

How can I get the 3D Secure password for my Credit/Debit card?

How does the 3D Secure password add security to my online transactions?

What is a 3D Secure password?

How can I buy using a Gift card?

What is GotBolted credit card EMI payment option?

Why do I see different prices for the same product?

What does Permanently Discontinued or Out of Print mean?

Can I order a product that is Out of Stock or ‘Temporarily Unavailable’?

What does ‘Out of Stock’ mean?

Is it necessary to have an account to shop on GotBolted?

Why do I see a ‘delivery charge’?

Why do I see different prices for books with the same title?

Why does the estimated delivery time vary for each seller?

What does Preorder or Forthcoming’ mean?

Why do I see Back In Stock Soon?

Does GotBolted deliver internationally?

I bought an item with the GotBolted Assured badge and despite your claim of quality checks, the item was damaged when I got it.

Why do I see a shipping charge for an item with the GotBolted Assured badge?

Do I have to pay extra for items with the GotBolted Assured badge?

Is there a filter available through which I can only see items with a GotBolted Assured badge?

What are the benefits of buying an item with a GotBolted Assured badge?

Is GotBolted Advantage the same as GotBolted Assured?

What does the badge GotBolted Assured mean?

Is installation offered for all products?

Is Wallet a secure payment method?

Is the money in my Wallet safe?

What should I do if the balance in my Wallet is not enough to pay for my order?

Address

Email : contactus@gotbolted.com

Phone : +91 - 8277 000 777

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